Returns & Cancellation Policy

1. Parcel Inspection Upon Delivery

Because our products are consumable food items, we encourage customers to inspect the outer shipping package and seal integrity at the time of delivery before handing cash to the courier representative.

2. Damaged or Defective Items

If a pouch arrives punctured, damaged in transit, or incorrect compared to your order confirmation:

1. Notify our helpline via Phone or WhatsApp within 24 hours of receiving the parcel.
2. Provide a clear photograph of the damaged pouch and courier shipping label.
3. We will arrange a free immediate replacement dispatch or appropriate refund.

3. Order Cancellation Before Dispatch

You can cancel your order at zero cost any time prior to courier dispatch. When our customer support team calls for phone verification, simply state that you wish to cancel, or notify us via WhatsApp.

Once an order has been handed over to third-party couriers with an active tracking number, it cannot be recalled while in transit.

4. Non-Returnable Conditions

For health, food safety, and hygienic reasons:

• Pouches with broken tamper seals cannot be returned.
• Items opened or partially consumed cannot be returned or refunded.
• Claims raised more than 48 hours after delivery cannot be accommodated.