Shipping & Delivery Policy

1. Phone Verification Before Dispatch

To maintain accuracy and prevent fraudulent orders, our customer support team calls every customer at their provided Nepali mobile number (+977) before packing.

Note: If we are unable to reach you after 3 separate phone attempts over 48 hours, the order status will be transitioned to CANCELLED and reserved stock will be returned to inventory.

2. Delivery Timelines Across Nepal

All orders are freshly packed and dispatched directly from our production and packaging facility in Biratnagar-12, Morang within 24 to 48 business hours following telephone confirmation:

• Biratnagar & Surrounding Koshi Hubs (Biratnagar, Dharan, Itahari, Damak): 1 to 2 business days.
• Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur): 2 to 3 business days.
• Major Regional Hubs (Pokhara, Butwal, Chitwan, Nepalgunj, Hetauda): 2 to 4 business days.
• Remote & Mountain Districts: 4 to 7 business days depending on local road conditions and courier reach.

3. Shipping Charges

• Standard Flat Rate: NPR 100 delivery fee for all orders across Nepal.

4. Cash on Delivery (COD) Readiness

Cash on Delivery is our default payment method. Please ensure exact cash is available at your delivery location when our courier agent arrives. Courier drivers do not always carry extensive cash change.